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IT services and IT outsourcing. Complex analysis of the market and forecast until 2016 (артикул: 22781 29507)

Дата выхода отчета: 4 Декабря 2014
География исследования: Россия
Период исследования: 2014г.
Количество страниц: 332
Язык отчета: Английский
Способ предоставления: электронный

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  • Полное описание отчета

    RESEARCH METHODOLOGY

     

    Subject of research:

     

    IT SERVICES MARKET. IT-OUTSOURCING. CLOUD SERVICES. 

     

    Goal of research:

     

    ASSESSMENT OF SITUATION ON THE MARKET AND FORECAST OF ITS DEVELOPMENT UNTIL 2017. 

     

    Regions of research:

     

    WORLD, RUSSIA, REGIONS OF RF

     

     

     

    Main blocks of research:

     

    WORLD MARKET

     

    RUSSIAN MARKET VOLUME

     

    DEVELOPMENT OF INFORMATION TECHNOLOGIES IN RUSSIA

     

    REVIEW OF THE RUSSIAN IT SERVICES MARKET

     

    TRENDS ON THE RUSSIAN MARKET

     

    FACTORS INFLUENCING THE MARKET

     

    STATE REGULATION OF THE MARKET

     

    IT-SERVICES VOLUME

     

    LARGEST COMPANIES ON IT-MARKET

     

    IT-SERVICES EXPORT

     

    IT-SERVICES IMPORT

     

    CONSUMER PREFERENCES

     

    FORECAST OF IT-SERVICES MARKET DEVELOPMENT UNTIL 2017

     

    LARGEST SUPPLIERS OF PRODUCTS AND SERVICES 

     

    Largest Russian enterprises with the profiles:

     

    «ABSoft»

     

    «LUKOIL-INFORM»

     

    «I-Techo»

     

    «SAP CIS»

     

    «Inline Telecom Solutions» 

     

    Production volumes, financials, balance sheets, profit and loss statements, cash flow statements, subsidiary companies and other information about main enterprises are represented. 

     

    Information sources used:

     

    Federal State Statistics Service

     

    Ministry of economic development of RF

     

    Federal Customs Service

     

    Federal Tax Service

     

    Field expert evaluations

     

    Materials of the field's main players

     

    Field print and electronic publications 

     

    The research contains 82 schedules, 72 diagrams, 134 tables, 2 schemes, 1 picture

     

    EXTRACTS FROM RESEARCH

     

    CHAPTER 3. WORLD MARKET

     

    As for the world expenses for outsourcing, we expect that they will increase during the entire period from 2013 to 2017. In case of this in 2014 the increase will be insignificant and will make about 30 billion dollars, however since 2015 rates of growth will increase and by 2017 the share of expenses for IT outsourcing will make **% of the total amount of expenses for IT – about ** billion dollars.

     

    At the same time not only actual volumes  but the share of expenses for cloud solutions also will increase in total volume of expenses for IT from 4% in *** and *** to ***% as of the end of the period.

     

    CHAPTER 6. REVIEW OF THE RUSSIAN IT SERVICES MARKET

     

    Dynamics of investments into the fixed capital by type of activity of "Software development and consultation in this field" in 2009-2013  was wavy. A high growth rate was marked in 2010 – 66% to the parameter of *** mln rubles. Further, in 2011 the decrease of ***% was marked, then two years of positive growth rates were marked. Thus,  by 2013 the market reached the maximum of *** mln rubles during five years.

     

    Sverdlovsk Region was the leading region in Russia by investments volume  into the fixed capital by the type of activity of «Data processing» during 2009-2013. And if in 2013 the share of the region was equal to ***% (594,2 mln rubles), then in 2010  – 72% (*** mln rubles).

     

    Saint Petersburg  ranked *** in 2013 by the investments volume into the fixed capital, and Moscow was not included into the first *** regions. Such a situation was the result of  *** and ***.

     

    CHAPTER 4. VOLUME OF IT-SERVICES RENDERING IN RUSSIA

     

    Software development and consultation in this field annually increased the share in structure of the rendered IT services: from **% in 2011 to **% in 2012 and **% in **.

     

    Each fifth service, rendered in 2013, in the IT sphere was connected to databases and information resources that **% exceeds a similar parameter of 2011. The share of consulting services in the field of hardware was cut by half for the considered period – from **% to **%.

     

     The maximum volume of rendered consulting services in the field of hardware on a temporal interval of 2011-2013 fell on the beginning of the period when such services were rendered on the amount of about **,5 billion rubles then decreased by ***% followed in 2012.

     However in 2013 already the parameter was partially recovered to the mark of 50,4 billion rubles. But if in 2011 the share of consultations on hardware in a total amount of rendered IT services was equal to **%, in two years this parameter reduced by **%.

  • Подробное оглавление/содержание отчёта

    RESEARCH METHODOLOGY

     

    LIST OF SCHEDULES, DIAGRAMS, TABLES AND SCHEMES

     

    1.         GENERAL ECONOMIC SITUATION IN RUSSIA

     

    1.1.         Population of Russia

     

    1.2.         Economic situation

     

    1.3.         Special economic zones

     

    1.4.         Business development in Russia

     

    1.5.         Investment potential

     

    1.6.         Position of Russia in the world

     

    2.         SUBJECT OF RESEARCH

     

    2.1.         Definition

     

    2.2.         Classification

     

    Classification by Russian national classifier of economic activities

     

    Types of IT-outsourcing

     

    3.         WORLD MARKET

     

    3.1.         Trends of the world IT market

     

    3.2.         World IT market

     

    Volume of world expenses

     

    Structure of the world market

     

    3.3.         World market of cloud technologies

     

    3.4.         World IT-outsourcing market

     

    3.5.         USA

     

    3.6.         Asian-Pacific Region

     

    3.7.         India

     

    3.8.         Australia

     

    4.         RUSSIAN MARKET VOLUME

     

    4.1.         IT services market

     

    4.2.         IT outsourcing market

     

    4.3.         Cloud technologies market

     

    5.         DEVELOPMENT OF INFORMATION TECHNOLOGIES IN RUSSIA

     

    5.1.         IT industry review

     

    Number of IT organizations

     

    Structure of IT organizations

     

    5.2.         IT development in Russian organizations

     

    Use of the Internet network

     

    Web-site use

     

    E-mail use

     

    Provision of employees with mobile devices with the Internet access

     

    Use of protective measures

     

    Use of ERP-systems

     

    Use of SCM-systems

     

    Use of CRM-systems

     

    Use of electronic documents turnover systems

     

    Use of purchases management software

     

    Use of sales management software

     

    Possibility of order on the Internet

     

    6.         REVIEW OF THE RUSSIAN IT SERVICES MARKET

     

    6.1.         Activity associated to the use of computers and information technologies

     

    Dynamics of investments into the fixed capital

     

    Foreign foreign investments

     

    Proceeds of enterprises

     

    Profit/loss of enterprises

     

    Number of employees

     

    6.2.         Consultation on ADP equipment hardware

     

    Dynamics of investments into the fixed capital

     

    Foreign foreign investments

     

    Proceeds of enterprises

     

    Profit/loss of enterprises

     

    Number of employees

     

    6.3.         Software development and consultation in this field

     

    Dynamics of investments into the fixed capital

     

    Foreign foreign investments

     

    Proceeds of enterprises

     

    Profit/loss of enterprises

     

    Number of employees

     

    6.4.         Data processing

     

    Dynamics of investments into the fixed capital

     

    Foreign foreign investments

     

    Proceeds of enterprises

     

    Profit/loss of enterprises

     

    Number of employees

     

    6.5.         Activity on creation and use of databases including the Internet network resources

     

    Dynamics of investments into the fixed capital

     

    Foreign foreign investments

     

    Proceeds of enterprises

     

    Profit/loss of enterprises

     

    Number of employees

     

    6.6.         Technical service and repair of office machines and ADP equipment

     

    Dynamics of investments into the fixed capital

     

    Foreign foreign investments

     

    Proceeds of enterprises

     

    Profit/loss of enterprises

     

    Number of employees

     

    6.7.         Other activity associated to the use of computers and information technologies

     

    Dynamics of investments into the fixed capital

     

    Foreign foreign investments

     

    Proceeds of enterprises

     

    Profit/loss of enterprises

     

    Number of employees

     

    7.         TRENDS ON THE RUSSIAN MARKET

     

    7.1.         IT services market

     

    7.2.         Trends of IT-outsourcing market

     

    7.3.         Trends of cloud services

     

    7.4.         IT in state sector

     

    7.5.         IT in bank sector

     

    8.         FACTORS INFLUENCING THE MARKET

     

    9.         STATE REGULATION OF THE MARKET

     

    9.1.         IT development

     

    9.2.         Information security

     

    9.3.         Information technology and information protection

     

    10.      VOLUME OF IT SERVICES IN RUSSIA

     

    10.1.      Activity associated to the use of computers and information technologies

     

    Services volume

     

    Services structure

     

    10.2.      Software development and consultation in this field

     

    Services volume

     

    Services structure

     

    10.3.      Activity on creation and use of databases including the Internet network resources

     

    Services volume

     

    Services structure

     

    10.4.      Consultation on ADP equipment hardware

     

    Services volume

     

    Services structure

     

    10.5.      Data processing

     

    Services volume

     

    Services structure

     

    10.6.      Technical service and repair of office machines and ADP equipment

     

    Services volume

     

    Services structure

     

    10.7.      Other activity associated to the use of computers and information technologies

     

    Services volume

     

    Services structure

     

    10.8.      Organizations costs on ICT

     

    Expenses volume

     

    Expenses structure

     

    11.      LARGEST COMPANIES ON IT MARKET

     

    11.1.      By proceeds volume

     

    Consultation

     

    Software development

     

    Data processing

     

    Databases creation

     

    Technical service

     

    Other IT services

     

    12.      IT-SERVICES EXPORT

     

    12.1.      Russian export volume

     

    12.2.      Russian export structure

     

    13.      IT-SERVICES IMPORT

     

    13.1.      Russian import volume

     

    13.2.      Russian import structure

     

    14.      CONSUMER PREFERENCES

     

    14.1.      Choice of IT-outsourcing services provider

     

    14.2.      Main SaaS-services consumers

     

    14.3.      Choice of SaaS-systems provider

     

    15.      FORECAST OF IT SERVICES MARKET DEVELOPMENT UNTIL 2017

     

    15.1.      IT services market

     

    15.2.      IT outsourcing market

     

    15.3.      Cloud technologies market

     

    16.      PROFILES OF THE LARGEST ENTERPRISES

     

    16.1.      ABSoft

     

    Reference information

     

    Activities

     

    Balance sheet

     

    Financials

     

    16.2.      LUKOIL-INFORM

     

    Reference information

     

    Activities

     

    Subsidiaries

     

    Balance sheet

     

    Cash-flow statement

     

    Financials

     

    16.3.      I-Techo

     

    Reference information

     

    Activities

     

    Subsidiaries

     

    Cash-flow statement

     

    Financials

     

    16.4.      SAP CIS

     

    Reference information

     

    Activities

     

    Subsidiaries

     

    Balance sheet

     

    Cash-flow statement

     

    Financials

     

    16.5.      Inline Telecom Solutions

     

    Reference information

     

    Activities

     

    Balance sheet

     

    Cash-flow statement

     

    Financials

     

    ANNEX 1. LARGEST SUPPLIERS OF PRODUCTS AND SERVICES

     

    ABOUT INTESCO RESEARCH GROUP

  • Перечень приложений

    List of schedules

     

    Schedule 1. Dynamics of resident population number of Russia in 1990, 2000, 2005 and 2008-2013 and forecast for 2014-2016, mln people

     

    Schedule 2. Dynamics of population of Russia in three forecast variants in 2014-2031, ths people

     

    Schedule 3. Dynamics of actual household disposable income of population and annual rate ofs growth in 2000-2013* and forecast for 2014-2016, %

     

    Schedule 4. Dynamics of demographic load coefficient in three forecast variants in 2014-2031

     

    Schedule 5. Dynamics of the employed and the unemployed in Russia in 2000-2013 and forecast for 2014-2015, %

     

    Schedule 6. Dynamics of share of the unemployed in economically active population by federal districts of RF in 2007-2013, %

     

    Schedule 7. Dynamics of GDP of Russia in prices of 2008 in 2004-2013 and forecast for  2014-2016, billion rubles

     

    Schedule 8. Dynamics of GDP of Russia in actual prices in 2004-2013 and forecast for 2014-2016, billion rubles

     

    Schedule 9. Dynamics of investments into the main capital of RF in 2004-2013 and forecast for  2014-2016, billion rubles

     

    Schedule 10. Dynamics of surplus/deficit of consolidated budget of RF in 2006-2013 and forecast for  2014-2016, % to GDP

     

    Schedule 11. Dynamics of total external debt of RF and its share in GDP in 2010-2014 (as of January 1) and forecast for 2015-2017, mln dollars

     

    Schedule 12. Dynamics of CPI in 2006-2013 ad forecast for  2014-2016, % to the corresponding period of the previous year

     

    Schedule 13. Dynamics of investments  into special economic zones accrued total  in 2006-2013 (as of 01.10.2013), mln rubles

     

    Schedule 14. Number of residents of special economic zones in Russia  in 2006- 2013 (June 2013), people

     

    Schedule 15. Dynamics of accumulated foreign investments volume in 2005-2013, billion dollars

     

    Schedule 16. Dynamics of population of Russia and world in 2000-2013 and forecast up to 2100, mln people

     

    Schedule 17. Share of RF in the world GDP in 2001-2013 and forecast for 2014-2016, %

     

    Schedule 18. Structure of business expenses by directions in 2014 - 2015, %

     

    Schedule 19. Dynamics of world expenses volume for IT by types  in 2013 - 2014* and forecast until 2017, billion dollars

     

    Schedule 20. Distribution of several cloud technologies in business in 2013, %

     

    Schedule 21. Dynamics of world expenses volume for cloud architecture in 2013 - 2014* and forecast until 2017, billion dollars

     

    Schedule 22. Dynamics of world expenses volume for IT-services by types in 2013 - 2014* and forecast until 2017, billion dollars

     

    Schedule 23. Dynamics of expenses volume for IT in Asian Pacific Region in 2013 - 2014* and forecast until 2017, billion dollars

     

    Schedule 24. Dynamics of the Russian IT-services market volume in 2011 - 2014*, billion rubles

     

    Schedule 25. Russian market volume Of IT-outsourcing in 2011 - 2014*, billion rubles

     

    Schedule 26. Dynamics of Russian cloud services market volume in 2012 - 2014*, billion rubles

     

    Schedule 27. Dynamics of organizations number, activity of which is associated to computers and information technologies in 2012 - 2014, units

     

    Schedule 28. Dynamics of investments into the fixed capital by type of activity, associated to computers and information technologies use in general,  in 2009-2013, ths rubles

     

    Schedule 29. Dynamics of foreign investments, received during the surveyed period by type of activity, associated to computers and information technologies use in general,in Russia in 2009-2013, ths rubles

     

    Schedule 30. Dynamics of companies proceeds (net) before taxation from sales of goods and services by type of activity, associated to computers and information technologies use in general, in 2008-2013, mln rubles

     

    Schedule 31. Dynamics of profit (loss) before taxation from the beginning of the reporting year by type of activity, associated to computers and information technologies use in general,in Russia in 2008 - 2013, ths rubles

     

    Schedule 32. Dynamics of profit (loss) before taxation from the beginning of the reporting year by type of activity, associated to computers and information technologies use in general,in Russia by quarters in 2008 - 1 qtr. of 2014, ths rubles

     

    Schedule 33. Dynamics of number of personnel on the enterprises by type of activity, associated to computers and information technologies use in general, in Russia in 2009 - 1 qtr. of 2014, people

     

    Schedule 34. Dynamics of investments into the fixed capital by type of activity «Consultation on ADP equipment hardware» in 2009-2013, ths rubles

     

    Schedule 35. Dynamics of foreign investments, received during the surveyed period by type of activity «Consultation on ADP equipment hardware» in Russia in 2009-2013, ths rubles

     

    Schedule 36. Dynamics of companies proceeds (net) before taxation from sales of goods and services by type of activity «Consultation on ADP equipment hardware» in 2008-2013, mln rubles

     

    Schedule 37. Dynamics of profit (loss) before taxation from the beginning of the reporting year by type of activity «Consultation on ADP equipment hardware» in Russia in 2008 - 2013, ths rubles

     

    Schedule 38. Dynamics of profit (loss) before taxation from the beginning of the reporting year by type of activity «Consultation on ADP equipment hardware» in Russia by quarters in 2008 - 1 qtr. of 2014ths rubles

     

    Schedule 39. Dynamics of number of personnel on the enterprises by type of activity «Consultation on ADP equipment hardware» in Russia in 2009 - 1 qtr. of 2014, people

     

    Schedule 40. Dynamics of investments into the fixed capital by type of activity «Software development and consultation in this field» in 2009-2013, ths rubles

     

    Schedule 41. Dynamics of foreign investments, received during the surveyed period by type of activity «Software development and consultation in this field» in Russia in 2009-2013, ths rubles

     

    Schedule 42. Dynamics of companies proceeds (net) before taxation from sales of goods and services by type of activity «Software development and consultation in this field» in 2008-2013, mln rubles

     

    Schedule 43. Dynamics of profit (loss) before taxation from the beginning of the reporting year by type of activity «Software development and consultation in this field» in Russia in 2008 - 2013, ths rubles

     

    Schedule 44. Dynamics of profit (loss) before taxation from the beginning of the reporting year by type of activity «Software development and consultation in this field» in Russia by quarters in 2008 - 1 qtr. of 2014ths rubles

     

    Schedule 45. Dynamics of number of personnel on the enterprises by type of activity «Software development and consultation in this field» in Russia in 2009 - 1 qtr. of 2014, people

     

    Schedule 46. Dynamics of investments into the fixed capital by type of activity «Data processing» in 2008-2013, ths rubles

     

    Schedule 47. Dynamics of foreign investments, received during the surveyed period by type of activity «Data processing» in Russia in 2009-2013, ths rubles

     

    Schedule 48. Dynamics of companies proceeds (net) before taxation from sales of goods and services by type of activity «Data processing» in 2008-2013, mln rubles

     

    Schedule 49. Dynamics of profit (loss) before taxation from the beginning of the reporting year by type of activity «Data processing» in Russia in 2008 - 2013, ths rubles

     

    Schedule 50. Dynamics of profit (loss) before taxation from the beginning of the reporting year by type of activity «Data processing» in Russia by quarters in 2008 - 1 qtr. of 2014ths rubles

     

    Schedule 51. Dynamics of number of personnel on the enterprises by type of activity «Data processing» in Russia in 2009 - 1 qtr. of 2014, people

     

    Schedule 52. Dynamics of investments into the fixed capital by type of activity «Creation and use of databases and information resources» in 2009-2013, ths rubles

     

    Schedule 53. Dynamics of foreign investments, received during the surveyed period by type of activity «Creation and use of databases and information resources» in Russia in 2009-2013, ths rubles

     

    Schedule 54. Dynamics of companies proceeds (net) before taxation from sales of goods and services by type of activity «Creation and use of databases and information resources» in 2008-2013, mln rubles

     

    Schedule 55. Dynamics of profit (loss) before taxation from the beginning of the reporting year by type of activity «Creation and use of databases and information resources» in Russia in 2008 - 2013, ths rubles

     

    Schedule 56. Dynamics of profit (loss) before taxation from the beginning of the reporting year by type of activity «Creation and use of databases and information resources» in Russia by quarters in 2008 - 1 qtr. of 2014ths rubles

     

    Schedule 57. Dynamics of number of personnel on the enterprises by type of activity «Creation and use of databases and information resources» in Russia  in 2009 - 1 qtr. of 2014, people

     

    Schedule 58. Dynamics of investments into the fixed capital by type of activity «Technical service and repair of office machines and ADP equipment» in 2013, ths rubles

     

    Schedule 59. Dynamics of foreign investments by type of activity «Technical service and repair of office machines and ADP equipment» in Russia in 2010-2013, ths rubles

     

    Schedule 60. Dynamics of companies proceeds (net) before taxation from sales of goods and services by type of activity «Technical service and repair of office machines and ADP equipment» in 2008-2013, mln rubles

     

    Schedule 61. Dynamics of profit (loss) before taxation from the beginning of the reporting year by type of activity «Technical service and repair of office machines and ADP equipment» in Russia in 2008 - 2013, ths rubles

     

    Schedule 62. Dynamics of profit (loss) before taxation from the beginning of the reporting year by type of activity «Technical service and repair of office machines and ADP equipment» in Russia by quarters in 2008 - 1 qtr. of 2014ths rubles

     

    Schedule 63. Dynamics of number of personnel on the enterprises by type of activity «Technical service and repair of office machines and ADP equipment» in Russia in 2009 - 1 qtr. of 2014, people

     

    Schedule 64. Dynamics of investments into the fixed capital by type of activity «Other activity associated to the use of computers and information technologies»  in 2013, ths rubles

     

    Schedule 65. Dynamics of foreign investments, received during the surveyed period by type of activity «Other activity associated to the use of computers and information technologies» in Russia in 2009-2013, ths rubles

     

    Schedule 66. Dynamics of companies proceeds (net) before taxation from sales of goods and services by type of activity «Other activity associated to the use of computers and information technologies» in 2008-2013, mln rubles

     

    Schedule 67. Dynamics of profit (loss) before taxation from the beginning of the reporting year by type of activity «Other activity associated to the use of computers and information technologies» in Russia in 2008 - 2013, ths rubles

     

    Schedule 68. Dynamics of profit (loss) before taxation from the beginning of the reporting year by type of activity «Other activity associated to the use of computers and information technologies» in Russia by quarters in 2008 - 1 qtr. of 2014ths rubles

     

    Schedule 69. Dynamics of number of personnel on the enterprises by type of activity «Other activity associated to the use of computers and information technologies» in Russia in 2009 - 1 qtr. of 2014, people

     

    Schedule 70. Dynamics of investments into IT-sphere by the «Information state» program  in 2014-2016, billion rubles

     

    Schedule 71. Dynamics of rendered services volume by software development and consultation in this field in Russia in 2011-2013, ths rubles

     

    Schedule 72. Dynamics of rendered services volume by creation and use of databases and information resources  in Russia in 2011 - 2013, ths rubles

     

    Schedule 73. Volume of rendered services on consultation in the field of APD and computers in Russia in 2011 - 2013, ths rubles

     

    Schedule 74. Dynamics of rendered services volume on data processing in Russia in 2011 - 2013, ths rubles

     

    Schedule 75. Dynamics of rendered services volume on technical maintenance and repair of office machines and computers in Russia in 2011 - 2013, ths rubles

     

    Schedule 76. Dynamics of other rendered IT-services volume in Russia in 2011 - 2013, ths rubles

     

    Schedule 77. Dynamics of organizations costs for information and communication technologies in 2010 - 2012ths rubles

     

    Schedule 78. Dynamics of Russian IT-services export volume in 2010 -2013, mln rubles

     

    Schedule 79. Dynamics of Russian IT-services import volume in 2010-2013, mln rubles

     

    Schedule 80. Dynamics of the Russian IT-services market volume in 2011 - 2014* and forecast until 2017, billin rubles

     

    Schedule 81. Dynamics of Russian IT-outsourcing market volume in 2011 - 2014* and forecast until 2017, billion rubles

     

    Schedule 82. Dynamics of of Russian cloud services market volume in 2012 - 2014* and forecast until 2017, billion rubles 

     

    List of diagrams

     

    Diagram 1. Structure of population of Russia by working age in 2014-2031, % (average forecast variant)

     

    Diagram 2. Change of structure of federal budget proceeds in 2009-2013, %

     

    Diagram 3. Change of structure of external debt of RF in 2009-2014 (as of January 1), %

     

    Diagram 4. Foreign investments accumulated by investing countries in 2013, %

     

    Diagram 5. Change of structure of world expenses for IT by types  in 2013 - 2014* and forecast until 2017, %

     

    Diagram 6. Change of world expenses for IT by types in 2012-2014* and forecast unril 2018, %

     

    Diagram 7. Change of structure of world expenses for IT in 2012 - 2014*, %

     

    Diagram 8. Structure of world expenses for IT by types in 2013, %

     

    Diagram 9. Structure of the world IT-services market by proceeds volume of suppliers in 2013*, %

     

    Diagram 10. Change of structure of world expenses for cloud architecture by types  in 2013 - 2014* and forecast until 2017, %

     

    Diagram 11. Change IT-processes share, outsourced, in 2013 - 2014* and forecast until 2018, %

     

    Diagram 12. Change of structure expenses for IT in USA by type of products in 2012 - 2014* and forecast until 2017, %

     

    Diagram 13. The USA share in volume of world expenses for IT in 2013-2014* and forecast until 2017, %

     

    Diagram 14. The USA share in volume of world expenses for IT-services in 2013 - 2014* and forecast until 2017, %

     

    Diagram 15. Export share in IT branch by type of products to India in 2013, %

     

    Diagram 16. Import share on Russian IT-services market in 2011 - 2013, %

     

    Diagram 17. Share of IT-outsourcing on Russian IT-services market in 2011 - 2014*, %

     

    Diagram 18. Change of structure of Russian cloud services market in 2012 - 2014*, %

     

    Diagram 19. Change of organizations structure, activity of which is associated to computers and information technologies, by type of property in 2012 - 2014, units

     

    Diagram 20. Regional structure of investments into the fixed capital by type of activity, associated to computers and information technologies use in general,  in 2013, %

     

    Diagram 21. Structure of foreign investments, received during the surveyed period by type of activity, associated to computers and information technologies use in general, by countries in Russia in 2013, %

     

    Diagram 22. Regional structure by proceeds of companies (net) before taxation from sales of goods and services by type of activity, associated to computers and information technologies use in general, in 2013, %

     

    Diagram 23. Regional structure of number of personnel by type of activity, associated to computers and information technologies use in general, in the first quarter of 2014, %

     

    Diagram 24. Regional structure of investments into the fixed capital by type of activity «Consultation on ADP equipment hardware» in 2013, %

     

    Diagram 25. Structure of foreign investments, received during the surveyed period by type of activity «Consultation on ADP equipment hardware» by countries in Russia in 2013, %

     

    Diagram 26. Regional structure by proceeds of companies (net) before taxation from sales of goods and services by type of activity «Consultation on ADP equipment hardware» in 2013, %

     

    Diagram 27. Regional structure of number of personnel by type of activity «Consultation on ADP equipment hardware»  in the first quarter of 2014, %

     

    Diagram 28. Regional structure of investments into the fixed capital by type of activity «Software development and consultation in this field» in 2013, %

     

    Diagram 29. Structure of foreign investments, received during the surveyed period by type of activity «Software development and consultation in this field» by countries in Russia in 2013, %

     

    Diagram 30. Regional structure by proceeds of companies (net) before taxation from sales of goods and services by type of activity «Software development and consultation in this field» in 2013, %

     

    Diagram 31. Regional structure of number of personnel by type of activity «Software development and consultation in this field» in the first quarter of 2014, %

     

    Diagram 32. Regional structure of investments into the fixed capital by type of activity «Data processing» in 2013, %

     

    Diagram 33. Structure of foreign investments, received during the surveyed period by type of activity «Data processing» by countries in Russia in 2013, %

     

    Diagram 34. Regional structure by proceeds of companies (net) before taxation from sales of goods and services by type of activity «Data processing» in 2013, %

     

    Diagram 35. Structure of number of personnel by type of activity «Data processing» by regions in the first quarter of 2014, %

     

    Diagram 36. Regional structure of investments into the fixed capital by type of activity «Creation and use of databases and information resources» in 2013, %

     

    Diagram 37. Structure of foreign investments, received during the surveyed period by type of activity «Creation and use of databases and information resources» by countries in Russia in 2013, %

     

    Diagram 38. Regional structure by proceeds of companies (net) before taxation from sales of goods and services by type of activity «Creation and use of databases and information resources» in 2013, %

     

    Diagram 39. Structure of number of personnel by type of activity «Creation and use of databases and information resources» by regions in the first quarter of 2014, %

     

    Diagram 40. Regional structure of investments into the fixed capital by type of activity «Technical service and repair of office machines and ADP equipment» in 2013, %

     

    Diagram 41. Regional structure by proceeds of companies (net) before taxation from sales of goods and services by type of activity «Technical service and repair of office machines and ADP equipment» in 2013, %

     

    Diagram 42. Structure of number of personnel by type of activity «Technical service and repair of office machines and ADP equipment» by regions in the first quarter of 2014, %

     

    Diagram 43. Regional structure of investments into the fixed capital by type of activity «Other activity associated to the use of computers and information technologies» in 2013, %

     

    Diagram 44. Structure of foreign investments, received during the surveyed period by type of activity «Other activity associated to the use of computers and information technologies», by countries in Russia in 2013, %

     

    Diagram 45. Regional structure by proceeds of companies (net) before taxation from sales of goods and services by type of activity «Other activity associated to the use of computers and information technologies» in 2013, %

     

    Diagram 46. Structure of number of personnel by type of activity «Other activity associated to the use of computers and information technologies» by regions in the first quarter of 2014, %

     

    Diagram 47. The most demanded IT-oursourcing services by types of services in 2013, %

     

    Diagram 48. Dynamics of rendered IT-services volume in Russia in 2011 - 2013, ths rubles

     

    Diagram 49. Change of structure of rendered IT-services volume in Russia by types in 2011 - 2013, %

     

    Diagram 50. Change of structure of rendered IT-services volume in Russia by federal districts in 2011 - 2013, %

     

    Diagram 51. Change of structure of rendered IT-services volume in Russia by regions  in 2011 - 2013, %

     

    Diagram 52. Change of structure of rendered services volume by software development and consultation in this field in Russia by federal districts in 2011 - 2013, %

     

    Diagram 53. Change of structure of rendered services volume by software development and consultation in this field in Russia by regions in 2011 - 2013, %

     

    Diagram 54. Change of structure of rendered services volume by creation and use of databases and information resources  in Russia by federal districts in 2011 - 2013, %

     

    Diagram 55. Change of structure of rendered services volume by creation and use of databases and information resources  in Russia by regions in 2011 - 2013, %

     

    Diagram 56. Change of structure of rendered services volume on consultation in the field of APD and computers in Russia by federal districts in 2011 - 2013, %

     

    Diagram 57. Change of structure of rendered services volume on consultation in the field of APD and computers in Russia by regions in 2011 - 2013, %

     

    Diagram 58. Change of structure of rendered services volume on data processing in Russia by federal districts in 2011 - 2013, %

     

    Diagram 59. Change of structure of rendered services volume on data processing in Russia by regions in 2011-2013, %

     

    Diagram 60. Change of structure of rendered services volume on technical maintenance and repair of office machines and computers in Russia by federal districts in 2011 - 2013, %

     

    Diagram 61. Change of structure of rendered services volume on technical maintenance and repair of office machines and computers in Russia by regions in 2011 - 2013, %

     

    Diagram 62. Change of structure other rendered IT-services volume in Russia  by federal districts in 2011 - 2013, %

     

    Diagram 63. Change of structure other rendered IT-services volume in Russia  by regions in 2011 - 2013, %

     

    Diagram 64. Change of structure organizations costs for information and communication technologies by federal districts in 2010 - 2012ths rubles

     

    Diagram 65. Change of structure organizations costs for information and communication technologies by regions in 2010 - 2012ths rubles

     

    Diagram 66. Change of structure organizations costs for information and communication technologies by types of expenses in 2010 -2012, %

     

    Diagram 67. Change of structure of Russian IT-services export by countries of destination in 2010 -2013, %

     

    Diagram 68. Change of structure of Russian IT-services import  by countries of destination in 2010 -2013, %

     

    Diagram 69. Factors, influencing the decision of SaaS application

     

    Diagram 70. Share of IT-outsourcing on Russian IT-services market  in 2011 - 2014* and forecast until 2017, %

     

    Diagram 71. Change of structure of Russian cloud services market in 2012 - 2014* and forecast until 2017, %

     

    Diagram 72. Share of cloud technologies on Russian IT-services market  in 2012 - 2014* and forecast until 2017, %

     

     

     

    List of tables

     

    Table 1. Population number of the largest cities of Russia according to All-Russian census of 2002 and 2010 and as for January 1, 2013, ths people

     

    Table 2. Number of small enterprises (without micro-enterprises) by branches in Russia  in 2009-September 2013

     

    Table 3. Parameters during 2012-2013 of three leading countries gained the success in branches being the subject of the rating «Doing Business 2014»

     

    Table 4. Distribution of Russian regions by rating of investment climate in 2012-2013

     

    Table 5. Dynamics of foreign investments volume accumulated in TOP-15 regions  in 2005-2013, mln dollars

     

    Table 6. Volume of world expenses for IT in 2012-2014* and forecast until 2018, billion dollars

     

    Table 7. Volume of world expenses for IT in 2013 - 2014*, billion dollars

     

    Table 8. Expenses volume for IT on the USA market by type of products in 2012 - 2014* and forecast until 2017, mln dollars

     

    Table 9. Expenses volume for IT by type of products to India in 2013 - 2014* and forecast until 2017, mln dollars

     

    Table 10. Expenses volume for services of public cloud services to India in 2013 - 2014* and forecast until 2018, mln dollars

     

    Table 11. Expenses volume for IT in Australia by type of products in 2013 - 2014, billion dollars

     

    Table 12. Expenses structure for IT in Australia by type of products in 2014*, %

     

    Table 13. Number of organizations, activity of which is associated to computers and information technologies, by type of property in 2012 - 2014, units

     

    Table 14. Share of organizations, using information and communication technologies by types of technologies in total number of surveyed organizations in 2010 - 2012, %

     

    Table 15. Share of organizations, using information and communication technologies, by types of activity in total number of surveyed organizations in 2012, %

     

    Table 16. Share of organizations, used for information protection, transferred on global networks, in total number of the surveyed organizations in 2010 - 2012, %

     

    Table 17. Share of organizations, using speciual software, by type of software in total number of the surveyed organizations in 2010 - 2012, %

     

    Table 18. Share of organizations, using Internet, by federal districts in total number of the surveyed organizations in 2010-2012, %

     

    Table 19. Share of organizations, using Internet, by regions in total number of the surveyed organizations in 2010 - 2012, %

     

    Table 20. Share of organizations, having broadband Internet connection, by federal districts in total number of the surveyed organizations in 2010 - 2012, %

     

    Table 21. Share of organizations, having broadband Internet connection, by regions in total number of the surveyed organizations in 2010 - 2012, %

     

    Table 22. Share of organizations, using the Internet access with a speed not less 2 Mb/s, by federal districts in total number of the surveyed organizations in 2010 - 2012, %

     

    Table 23. Share of organizations, using the Internet access with a speed not less 2 Mb/s, by regions in total number of the surveyed organizations in 2010 - 2012, %

     

    Table 24. Share of organizations, having the web-site, by federal districts in total number of the surveyed organizations in 2010 - 2012, %

     

    Table 25. Share of organizations, having the web-site, by regions in total number of the surveyed organizations in 2010 - 2012, %

     

    Table 26. Share of organizations, using e-mail, by federal districts in total number of the surveyed organizations in 2010 - 2012, %

     

    Table 27. Share of organizations, using e-mail, by regions in total number of the surveyed organizations in 2010 - 2012, %

     

    Table 28. Share of organizations allocating technical means for mobile Internet access to the workers, by federal districts in total number of the surveyed organizations in 2011-2012, %

     

    Table 29. Share of organizations allocating technical means for mobile Internet access to the workers, by regions in total number of the surveyed organizations in 2011 - 2012, %

     

    Table 30. Share of organizations, used for information protection, transferred on global networks, by federal districts in total number of the surveyed organizations in 2010 - 2012, %

     

    Table 31. Share of organizations, used for information protection, transferred on global networks, by regions in total number of the surveyed organizations in 2010 - 2012, %

     

    Table 32. Share of organizations, using EPR-systems, by federal districts in total number of the surveyed organizations in 2010 - 2012, %

     

    Table 33. Share of organizations, using EPR-systems, by regions in total number of the surveyed organizations in 2010 - 2012, %

     

    Table 34. Share of organizations, using SCM-systems, by federal districts in total number of the surveyed organizations in 2011 - 2012, %

     

    Table 35. Share of organizations, using SCM-systems, by regions in total number of the surveyed organizations in 2011 - 2012, %

     

    Table 36. Share of organizations, using CRM-systems, by federal districts in total number of the surveyed organizations in 2010 - 2012, %

     

    Table 37. Share of organizations, using CRM-systems, by regions in total number of the surveyed organizations in 2010 - 2012, %

     

    Table 38. Share of organizations, using electronic documents turnover systems, by federal districts in total number of the surveyed organizations in 2011 - 2012, %

     

    Table 39. Share of organizations, using electronic documents turnover systems, by regions in total number of the surveyed organizations in 2011 - 2012, %

     

    Table 40. Share of organizations, having special program means for goods purchases (works, services), by federal districts in total number of the surveyed organizations in 2011 -2012, %

     

    Table 41. Share of organizations, having special program means for goods purchases (works, services), by regions in total number of the surveyed organizations in 2011 -2012, %

     

    Table 42. Share of organizations, having special program means for products sales management (works, services), by federal districts in total number of the surveyed organizations in 2011 -2012, %

     

    Table 43. Share of organizations, having special program means for products sales management (works, services), by regions in total number of the surveyed organizations in 2011 -2012, %

     

    Table 44. Share of organizations, receiving orders for produced products (works, services) on the Internet, by federal districts in total number of the surveyed organizations in 2010 -2012, %

     

    Table 45. Share of organizations, receiving orders for produced products (works, services) on the Internet, by regions in total number of the surveyed organizations in 2010 -2012, %

     

    Table 46. Volumes of investments into the fixed capital by type of activity, associated to computers and information technologies use in general, in 30 leading regions in 2009-2013, ths rubles

     

    Table 47. Volumes of foreign investments, received during the surveyed period by type of activity «Consultation on ADP equipment hardware» by countries in Russia in 2009-2013, ths rubles

     

    Table 48. Volumes of companies proceeds (net) before taxation from sales of goods and services by type of activity, associated to computers and information technologies use in general, in 30 leading regions by this parameter in 2008- 1 qtr. of 2014, ths rubles

     

    Table 49. Volumes of profit (loss) before taxation from the beginning of the reporting year by type of activity «Consultation on ADP equipment hardware» in 30 leading regions by this parameter in 2009 - 1 qtr. of 2014ths rubles

     

    Table 50. Number of employees by type of activity, associated to computers and information technologies use in general, in 30 leading regions by this parameter in 2009- 1 qtr. of 2014, people

     

    Table 51. Volumes of investments into the fixed capital by type of activity «Consultation on ADP equipment hardware» in 2009-2013, ths rubles

     

    Table 52. Volumes of foreign investments, received during the surveyed period by type of activity «Consultation on ADP equipment hardware» by countries in Russia in 2009-2013, ths rubles

     

    Table 53. Volumes of companies proceeds (net) before taxation from sales of goods and services by type of activity «Consultation on ADP equipment hardware» in 15 regions leading by this parameter in 2008- 1 qtr. of 2014, ths rubles

     

    Table 54. Volumes of profit (loss) before taxation from the beginning of the reporting year by type of activity «Consultation on ADP equipment hardware» in 15 regions leading by this parameter in 2008 - 1 qtr. of 2014ths rubles

     

    Table 55. Number of employees by type of activity «Consultation on ADP equipment hardware» in 15 regions leading by this parameter  in 2009- 1 qtr. of 2014, people

     

    Table 56. Volumes of  investments into the fixed capital by type of activity «Software development and consultation in this field»  in 15 leading regions in 2009-2013, ths rubles

     

    Table 57. Volumes of foreign investments, received during the surveyed period by type of activity «Software development and consultation in this field» by countries in Russia in 2009-2013, ths rubles

     

    Table 58. Volumes of companies proceeds (net) before taxation from sales of goods and services by type of activity «Software development and consultation in this field» in 15 regions leading by this parameter in 2008 – 1 qtr. of 2014ths rubles

     

    Table 59. Volumes of profit (loss) before taxation from the beginning of the reporting year by type of activity «Software development and consultation in this field» in 15 regions leading by this parameter in 2009 - 1 qtr. of 2014ths rubles

     

    Table 60. Number of employees by type of activity «Software development and consultation in this field» in 15 regions leading by this parameter in 2009 – 1 qtr. of 2014, people

     

    Table 61. Volumes of investments into the fixed capital by type of activity «Data processing» in 15 leading regions by this parameter in 2008-2013, ths rubles

     

    Table 62. Volumes of foreign investments, received during the surveyed period by type of activity «Data processing» by countries in Russia in 2009-2013, ths rubles

     

    Table 63. Volumes of companies proceeds (net) before taxation from sales of goods and services by type of activity «Data processing» in 15 regions leading by this parameter in 2008 – 1 qtr. of 2014ths rubles

     

    Table 64. Volumes of profit (loss) before taxation from the beginning of the reporting year by type of activity «Data processing» in 15 regions leading by this parameter in 2009‑1 qtr. of 2014ths rubles

     

    Table 65. Number of employees by type of activity «Data processing» in 15 regions leading by this parameter in 2009 – 1 qtr. of 2014, people

     

    Table 66. Volumes of investments into the fixed capital by type of activity «Creation and use of databases and information resources» in 15 regions leading by this parameter in 2009 - 2013, ths rubles

     

    Table 67. Volumes of foreign investments, received during the surveyed period by type of activity «Creation and use of databases and information resources» by countries in Russia in 2009 - 2013, ths rubles

     

    Table 68. Volumes of companies proceeds (net) before taxation from sales of goods and services by type of activity «Creation and use of databases and information resources» in 15 regions leading by this parameter in 2008-1 qtr. of 2014ths rubles

     

    Table 69. Volumes of profit (loss) before taxation from the beginning of the reporting year by type of activity «Creation and use of databases and information resources» in 15 regions leading by this parameter in 2008 - 1 qtr. of 2014ths rubles

     

    Table 70. Number of employees by type of activity «Creation and use of databases and information resources» in 15 regions leading by this parameter  in 2009 – 1 qtr. of 2014, people

     

    Table 71. Volumes of investments into the fixed capital by type of activity «Technical service and repair of office machines and ADP equipment» in 15 leading regions by this parameter in 2009 - 2013, ths rubles

     

    Table 72. Volumes of foreign investments, received during the surveyed period by type of activity «Technical service and repair of office machines and ADP equipment» by countries in Russia in 2010-2013, ths rubles

     

    Table 73. Volumes of companies proceeds (net) before taxation from sales of goods and services by type of activity «Technical service and repair of office machines and ADP equipment» in 15 regions leading by this parameter in 2008 – 1 qtr. of 2014, ths rubles

     

    Table 74. Volumes of profit (loss) before taxation from the beginning of the reporting year by type of activity «Technical service and repair of office machines and ADP equipment» in 15 regions leading by this parameter in 2008 - 1 qtr. of 2014ths rubles

     

    Table 75. Number of employees by type of activity «Technical service and repair of office machines and ADP equipment» in 15 regions leading by this parameter in 2009 – 1 qtr. of 2014, people

     

    Table 76. Volumes of investments into the fixed capital by type of activity «Other activity associated to the use of computers and information technologies» in 15 leading regions in 2009 - 2013, ths rubles

     

    Table 77. Volumes of foreign investments, received during the surveyed period by type of activity «Other activity associated to the use of computers and information technologies», by countries in Russia in 2009-2013, ths rubles

     

    Table 78. Volumes of companies proceeds (net) before taxation from sales of goods and services by type of activity «Other activity associated to the use of computers and information technologies» in 2008 – 1 qtr. of 2014ths rubles

     

    Table 79. Volumes of profit (loss) before taxation from the beginning of the reporting year by type of activity «Other activity associated to the use of computers and information technologies» in 15 regions leading by this parameter  in 2009 - 1 qtr. of 2014ths rubles

     

    Table 80. Number of employees by type of activity «Other activity associated to the use of computers and information technologies» in 15 regions leading by this parameter in 2009 – 1 qtr. of 2014, people

     

    Table 81. Share of OGV and OMS, using Internet, in total number of the surveyed organizations OGV and OMS in 2010 - 2012, %

     

    Table 82. Volume of rendered IT services in Russia by types in 2011 - 2013, ths rubles

     

    Table 83. Volume of rendered IT services in Russia by federal districts in 2011 - 2013, ths rubles

     

    Table 84. Volume of rendered IT services in Russia by regions in 2011 - 2013, ths rubles

     

    Table 85. Volume of rendered services by software development and consultation in this field in Russia by federal districts in 2011 - 2013, ths rubles

     

    Table 86. Volume of rendered services by software development and consultation in this field in Russia by regions in 2011 - 2013, ths rubles

     

    Table 87. Volume of rendered services by creation and use of databases and information resources  in Russia by federal districts in 2011 - 2013, ths rubles

     

    Table 88. Volume of rendered services by creation and use of databases and information resources   in Russia by regions in 2011 - 2013, ths rubles

     

    Table 89. Volume of rendered services on consultation in the field of APD and computers in Russia by federal districts in 2011 - 2013, ths rubles

     

    Table 90. Volume of rendered services on consultation in the field of APD and computers in Russia by regions in 2011 - 2013, ths rubles

     

    Table 91. Volume of rendered services on data processing in Russia by federal districts  in 2011 - 2013, ths rubles

     

    Table 92. Volume of rendered services on data processing in Russia by regions in 2011 - 2013, ths rubles

     

    Table 93. Volume of rendered services on technical maintenance and repair of office machines and computers in Russia by federal districts in 2011 - 2013, ths rubles

     

    Table 94. Volume of rendered services on technical maintenance and repair of office machines and computers in Russia by regions in 2011 - 2013, ths rubles

     

    Table 95. Volume of other rendered IT services in Russia by federal districts in 2011 - 2013, ths rubles

     

    Table 96. Volume of other rendered IT services in Russia by regions in 2011 - 2013, ths rubles

     

    Table 97. Organizations costs for information and communication technologies by federal districts in 2010 - 2012ths rubles

     

    Table 98. Organizations costs for information and communication technologies by regions in 2010 - 2012ths rubles

     

    Table 99. Largest companies, engaged in consultation on apparatus means, by proceeds in 2008 – 2012ths rubles

     

    Table 100. Largest companies, engaged in software development,  by proceeds in 2008 – 2012ths rubles

     

    Table 101. Largest companies, engaged in data processing,  by proceeds in 2008 – 2012ths rubles

     

    Table 102. Largest companies, engaged in databases creation,  by proceeds in 2008 – 2012ths rubles

     

    Table 103. Largest companies, engaged in technical service of office machnies and computers, by proceeds in 2008 – 2012ths rubles

     

    Table 104. Russian export volume of IT-services by countries of destination in 2010 -2013, mln rubles

     

    Table 105. Russian import volume of IT-services  by countries of destination in 2010 -2013, mln rubles

     

    Table 106. Balance sheet of the company «ABSoft», ths rubles

     

    Table 107. Financials of the company «ABSoft», ths rubles

     

    Table 108. Financial coefficients of the company «ABSoft»

     

    Table 109. Balance sheet of the company «LUKOIL-INFORM», ths rubles

     

    Table 110. Cash-flow statement of the company «LUKOIL-INFORM», ths rubles

     

    Table 111. Dynamics of financials  of the company «LUKOIL-INFORM», ths rubles

     

    Table 112. Dynamics of financial coefficients of the company «LUKOIL-INFORM»

     

    Table 113. Subsidiaries of the company «I-Techo»

     

    Table 114. Balance sheet of the company «I-Techo», ths rubles

     

    Table 115. Cash-flow statement of the company «I-Techo», ths rubles

     

    Table 116. Dynamics of financials of the company «I-Techo», ths rubles

     

    Table 117. Dynamics of financial coefficients of the company «I-Techo»

     

    Table 118. Balance sheet of the company «SAP CIS», ths rubles

     

    Table 119. Cash-flow statement of the company «SAP CIS». ths rubles

     

    Table 120. Dynamics of financials of the company «SAP CIS», ths rubles

     

    Table 121. Dynamics of financial coefficients of the company «SAP CIS»

     

    Table 122. Balance sheet of the company «Inline Telecom Solutions», ths rubles

     

    Table 123. Cash-flow statement of the company «Inline Telecom Solutions», ths rubles

     

    Table 124. Dynamics of financials  of the company «Inline Telecom Solutions». ths rubles

     

    Table 125. Dynamics of financial coefficients  of the company «Inline Telecom Solutions»

     

    Table 126. Largest commercial centers of data processing in Russia in 2012

     

    Table 127. Largest suppliers of SaaSin Russia in 2012

     

    Table 128. Largest suppliers of BI-solutions Russia in 2012

     

    Table 129. Largest companies of Russia in information protection sphere in 2012

     

    Table 130. Largest developers of mobile apps for business and public structures in 2013

     

    Table 131. Largest suppliers of IT in wholesaling in 2013

     

    Table 132. Largest suppliers of IT in public sector in 2012

     

    Table 133. Largest suppliers of IT for banks in 2012

     

    Table 134. Largest suppliers of IT for communication operations in 2012 

     

    List of schemes     

     

    Scheme 1. Classification of IT-outsourcing by degree of the contractor involvement

     

    Scheme 2 IT-outsourcing consumers 

     

    List of pictures

     

    Picture 1. Distribution of financing volumes of small and medium-sized enterprises from federal and regional budgets  by regions on the Russian map in 2011-2013 , mln rubles

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    1.1.1 Основные характеристики исследуемой продукции АСУ ТП.
    1.1.2 Основные характеристики анализируемого рынка АСУ ТП в России.
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    1.2.1 Структура рынка по производителям.
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